Crew Outlet - Customer Service & Operations Staff

Join our dynamic team as a Crew Outlet - Customer Service & Operations Staff in Taman, Jawa Timur and play a key role in delivering exceptional customer experiences in the hospitality industry. This full-time position offers an exciting opportunity to work in a fast-paced environment, where your dedication and skills will make a tangible impact on our guests' satisfaction.

As a Crew Outlet, you'll be the face of our establishment, ensuring every guest feels welcome and valued. Your daily tasks will include managing the front desk, handling customer inquiries, and maintaining a clean and organized outlet. You'll work closely with our team to ensure smooth operations and provide outstanding service.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by greeting guests, addressing their needs, and resolving any issues promptly
• Manage the front desk operations, including check-ins, check-outs, and reservations
• Maintain a clean and organized outlet, ensuring all areas meet health and safety standards
• Assist with inventory management and restocking supplies as needed
• Handle cash transactions and maintain accurate financial records
• Work collaboratively with the team to ensure smooth operations and a positive guest experience
• Follow and enforce hotel policies and procedures
• Participate in team meetings and training sessions to continuously improve service standards

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or hospitality roles
• Familiarity with front desk operations and hotel management systems
• Strong communication and interpersonal skills
• Ability to work well under pressure in a fast-paced environment
• Basic knowledge of inventory management and cash handling
• Friendly and approachable demeanor
• Willingness to learn and adapt to new situations
• Ability to stand for long periods and perform physical tasks as needed

🛠️ Keahlian

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