Front Desk Officer - Dive Center in Nusa Penida, Bali

Join PT Rickisa Sea Adventures, a leading dive center in the breathtaking island of Nusa Penida, Bali, as a Front Desk Officer. We are seeking a dynamic and customer-focused professional to be the first point of contact for our guests, ensuring a seamless and memorable experience from the moment they arrive until they depart. As part of our dedicated front desk team, you will be responsible for handling reservations, check-ins, and check-outs, as well as providing exceptional customer service. This role offers a unique opportunity to work in one of the most beautiful and vibrant dive destinations in the world, while contributing to a company that is committed to excellence and sustainability.

At PT Rickisa Sea Adventures, we pride ourselves on our rich history of providing top-notch diving experiences and exceptional service. Our team is the heart of our operations, and we are looking for someone who is passionate about hospitality and customer satisfaction. In this role, you will interact with a diverse range of guests, from first-time divers to seasoned professionals, and will play a crucial part in ensuring their satisfaction and safety. You will be working in a fast-paced environment, so you must be able to multitask and think on your feet.

Every day, you will be responsible for managing the front desk operations, including handling inquiries, processing payments, and coordinating with our dive instructors and support staff. You will also be responsible for maintaining our guest records and ensuring that all our policies and procedures are followed. This role is perfect for someone who is looking to make a difference in the travel and tourism industry, while enjoying the unique beauty and culture of Bali.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs, including reservations and cancellations.
• Provide exceptional customer service to guests, ensuring their satisfaction and safety.
• Manage front desk operations, including handling inquiries and processing payments.
• Maintain guest records and ensure all policies and procedures are followed.
• Coordinate with dive instructors and support staff to ensure a seamless guest experience.
• Manage inventory of front desk supplies and ensure they are restocked as needed.
• Assist with event planning and coordination, including group bookings and special requests.
• Promote our dive center and its offerings to potential guests through various channels.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a front desk or customer service role in the hospitality or tourism industry.
• Excellent communication and interpersonal skills, with the ability to interact professionally with a diverse range of guests.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Familiarity with hotel or resort management software, such as Opera or PMS (Property Management System).
• Knowledge of local regulations and safety procedures, particularly in the dive industry.
• Ability to work well under pressure and in a fast-paced environment.
• Fluent in English and Indonesian, with the ability to communicate effectively in both languages.
• Valid certification in first aid and CPR is a plus.

🛠️ Keahlian

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