Branch Service Coordinator - KB Bank Batang

KB Bank is seeking a detail-oriented and proactive Branch Service Coordinator to join our team in Batang, Jawa Tengah. In this pivotal role, you will oversee the seamless execution of branch operations, ensuring all customer transactions and settlements are processed efficiently and accurately. As a key member of our team, you will work closely with our branch staff to maintain high standards of customer service and operational excellence.

KB Bank, a leading financial institution in Indonesia, is committed to delivering exceptional banking services to our customers. With a strong presence in Batang, we are looking for a Branch Service Coordinator who can drive operational efficiency and enhance customer satisfaction. This role offers a unique opportunity to be part of a dynamic and growing organization, with opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the branch, ensuring all transactions are processed accurately and efficiently.
• Monitor and manage branch staff performance, providing guidance and support as needed.
• Ensure compliance with all regulatory requirements and internal policies.
• Coordinate with other branches and departments to facilitate smooth operations and resolve any issues promptly.
• Maintain accurate records of all transactions and customer interactions.
• Provide excellent customer service, addressing customer inquiries and concerns in a timely manner.
• Participate in training and development programs to enhance skills and knowledge.
• Collaborate with the branch manager to implement and monitor operational improvements.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Banking, or a related field.
• Minimum of 3 years of experience in a similar role in the banking industry.
• Strong knowledge of banking operations, including customer accounts, loans, and transactions.
• Proven ability to manage and mentor branch staff.
• Excellent communication and interpersonal skills.
• Proficiency in using banking software and tools, such as Core Banking System and Customer Relationship Management (CRM) software.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of Indonesian banking regulations and compliance standards.

🛠️ Keahlian

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