Customer Concierge (Insurance Admission Specialist)

Are you a dedicated service professional with a background in medical or insurance admissions? PT Teman Perempuan Sehati is seeking a highly organized and empathetic Customer Concierge (Insurance Admission Specialist) to join our team in Jakarta Utara. As the first point of contact, you will be responsible for handling customer inquiries, processing insurance claims, and ensuring a seamless experience for our clients. This role offers a unique opportunity to make a direct impact on customer satisfaction and contribute to the growth of a leading healthcare support organization in Jakarta.

In this role, you will work closely with our insurance partners, healthcare providers, and internal teams to facilitate smooth insurance admissions. You will use tools like Salesforce and Zoho CRM to manage customer data, track claims, and ensure compliance with insurance policies. Your empathetic approach and attention to detail will be crucial in resolving customer concerns and maintaining high service standards.

Join PT Teman Perempuan Sehati and be part of a team that values professionalism, empathy, and excellence. We offer a competitive salary, a supportive work environment, and opportunities for career growth. If you are passionate about customer service and have a background in insurance or medical admissions, we encourage you to apply and take the first step in your career with us.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide accurate information about insurance policies and admission processes.
• Process and track insurance claims using Salesforce and Zoho CRM.
• Coordinate with healthcare providers to ensure smooth insurance admissions.
• Assist in resolving customer concerns and escalate issues to the appropriate teams when necessary.
• Maintain accurate records of customer interactions and claims.
• Maintain high service standards and ensure customer satisfaction.
• Collaborate with internal teams to improve customer service processes.
• Stay updated with industry trends and insurance regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Insurance, or a related field.
• Minimum of 2-3 years of experience in customer service, insurance admissions, or a related field.
• Strong knowledge of insurance policies and admission processes.
• Excellent communication and interpersonal skills.
• Proficiency in using Salesforce and Zoho CRM.
• Ability to work under pressure and meet tight deadlines.
• Empathetic and customer-focused approach.
• Fluency in both English and Indonesian.

🛠️ Keahlian

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