IT Service Desk Analyst - Technical Support Specialist

Join Unisys as an IT Service Desk Analyst in the vibrant heart of Badung, Bali! This is your opportunity to be the first point of contact for technical support, delivering exceptional service to both internal employees and external clients. As an IT Service Desk Analyst, you'll be responsible for troubleshooting technical issues, providing technical guidance, and ensuring smooth IT operations for our company.

At Unisys, we are committed to innovation and excellence. Our team is dedicated to providing top-notch IT services, and we are looking for a talented and passionate IT Service Desk Analyst to join our dynamic team. In this role, you'll work closely with our IT department to resolve technical issues, provide technical support, and ensure that our systems are running smoothly.

If you are a problem-solver with a passion for technology and a desire to make a difference, we invite you to apply for this exciting opportunity. Join us in Badung, Bali, and be part of a team that is dedicated to delivering exceptional IT services.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to internal employees and external clients.
• Troubleshoot and resolve technical issues using tools such as ServiceNow, Jira, and other IT service management software.
• Document and track incidents, problems, and changes using ITIL processes.
• Collaborate with other IT teams to ensure smooth IT operations.
• Provide technical guidance and training to end-users.
• Monitor and analyze IT performance metrics to identify areas for improvement.
• Stay up-to-date with the latest IT trends and technologies.
• Ensure compliance with IT policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT service desk or technical support roles.
• Certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified: Azure Administrator Associate are a plus.
• Strong knowledge of ITIL framework and best practices.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in English, both written and spoken.
• Basic knowledge of networking, hardware, and software troubleshooting.

🛠️ Keahlian

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