Healthcare Customer Service Associate (Patient Service Associate) - Bali, Indonesia

Are you passionate about making a difference in healthcare while delivering exceptional customer service? Recruit Express is seeking dedicated Patient Service Associates (PSAs) / Clinic Associates / Customer Service Associates (CSAs) to join our growing team in Bali, Indonesia. As a Healthcare Customer Service Associate, you will be the first point of contact for patients, ensuring their needs are met with compassion and professionalism. This role offers a unique opportunity to work in a dynamic healthcare environment while contributing to the well-being of our community.

At Recruit Express, we pride ourselves on providing top-notch customer service. In this role, you will handle patient inquiries, appointments, and general information with a smile. You'll be working closely with healthcare professionals to ensure seamless patient experiences. This is more than a job; it's a chance to make a real impact in the lives of our patients.

📋 Tanggung Jawab Pekerjaan

• Answer patient inquiries and provide information about our healthcare services.
• Schedule, reschedule, and cancel appointments as needed.
• Assist patients with insurance and billing questions.
• Coordinate with healthcare providers to ensure patient needs are met.
• Maintain accurate records of patient interactions and data.
• Promote a welcoming and professional environment for all patients.
• Handle patient complaints and concerns with empathy and resolution.
• Stay updated on healthcare policies and procedures.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1-2 years of experience in customer service, healthcare, or a related field.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet deadlines.
• Strong organizational skills and attention to detail.
• Familiarity with healthcare terminology and procedures.
• Fluency in English and Bahasa Indonesia.
• Willingness to learn and adapt to new healthcare technologies and systems.

🛠️ Keahlian

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